SOS Communications LLC

About SOS Communications LLC: Reaching New Heights for You

SOS Communications was founded in 2007, and the company has grown dramatically over the past decade. We are locally owned and operated by a very well-rounded team of professionals. We recognized the need for dependable and affordable internet to exist throughout suburban and rural areas in Central Texas. Expanding to over 50 towers extended our services to thousands of homeowners and businesses in a 3,500 square mile area, stretching from Burnet to Elgin to Temple. SOS is widely recognized for its outstanding customer service and dependability and its commitment to upgrading network bandwidth and fiber infrastructure.

Our Team

SOS Communications LLC is locally owned by a dedicated team of internet professionals.

Jerry Stephens

Jerry Stephens

Chief Operating Officer

Favorite Quote: “Never, never, never give up.” – W. Churchill

Jerry has 30 years in the technology industry. He enjoys helping others and wants to help serve people in rural and suburban areas who need dependable internet. Jerry’s core values include quality workmanship, achieving goals to the best of his abilities, and integrity, where your word is golden. When Jerry is not engrossed in the wireless technology world, he enjoys puttering around with antique cars, studying history, and exploring genealogy.

Candice

Candice Hill

Managing Director

Favorite Quote:  “You learn more from failure than from success. Don’t let it stop you. Failure builds character.” – Unknown

Candice has over 30 years of experience in office management/ accounting/customer service. She enjoys helping others grow and expand their talents. Candice’s values include dependability, loyalty, open-mindedness, consistency, and honesty. When Candice is not totally engulfed in the customer service world, she spends time with her family, peaceful waterfalls, dancing, and exploring our wondrous world.

Rick Hughes

Rick Hughes

Network Operations Director

Favorite Quote: “For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.” – Bible

Rick has an extensive background in construction and securing technical certifications. Rick enjoys the challenge of delivering quality internet services and managing a 3500-square-mile service area. After high school, Rick got married and went into air conditioning and building homes in Israel. Rick’s values include dedication, hard work, and dependability. He is always striving to be the best! When Rick is not at work, he enjoys family time with his grandchildren, cooking, camping, and trail rides with his horse.

TJ Wilson

TJ Wilson

Field Services Director

Favorite Quote: “It will be alright.”

TJ has worked with computers for over 8 years and networking for 4 years. He is currently working towards his CCNA, Python, and Pearl. TJ enjoys the family atmosphere at SOS Communications LLC. He loves working hard and feeling accomplished after doing a good job. When TJ is not working, he loves spending time with his family, doing yard work, and building computers.

Moranda Haines

Moranda Haines

Sales & Marketing Director

Favorite Quote: “You can have it all. Just not all at once.” – Oprah Winfrey

Moranda has over 10 years of comprehensive administrative and customer service experience, demonstrating the essential background and flexibility to thrive in any environment. She enjoys working in the office and being part of a successful and driven team of individuals. At work, she is at her best when providing exemplary service and going the extra mile because she can empathize with the customer and understands the undeniable importance of quality human interaction with kindness. Her values include honesty, positivity, quality focus, and team mentality. Outside of the office, Moranda surrounds herself with the comfort of family and friends while still finding time to dig into a good book or the latest binge-worthy Netflix hit.

Chasity Jarrell

Chasity Jarrell

Billing Coordinator

Favorite Quote: “Go the extra mile. It’s never crowded there.” – Dr. Wayne D. Dyer

Chasity has over 16 years of comprehensive administrative and customer service experience. She enjoys working in the office and being part of a successful and driven team of individuals. Her values include honesty and a team mentality. When Chasity is not working, she enjoys spending time with her family.

Kelly Amason

Kelly Amason

Install Tech/Certified Tower Climber

Favorite Quote: “What comes around goes around.”

Kelly has 6 years of field experience both in the client and tower side of wireless networking. He has held a Tower Climbing and Rescue Certification since 2012 with zero accidents. Many say this is a risky job, but safety is always foremost on his mind. Kelly is a wireless tech with a “Ph.D.” in making the customer happy. In his spare time, he enjoys feeding tropical fish and creating art from otherwise discarded items.

Collin

Colin McMicken

Tech Supervisor

Favorite Quote: “It is never too late to be what you might have been.” – George Elliott

Colin is a recent graduate. His core values include efficiency and quality work. He is a hard worker and strives to get the job done for the customer the first time. When Colin is not working, he enjoys playing sports and spending time with his friends and family during his free time.

Travis

Travis Carpenter

Install Tech/Certified Tower Climber

Favorite Quote: “Whether you think you can or whether you think you can’t, you’re right.” – Henry Ford

While new to the technology industry, Travis graduated from the University of Texas with a Bachelor’s in Computer Science and has more than 5 years of programming and working with computers and networks. His core values include complete customer satisfaction and a dedicated work ethic. In his free time, Travis enjoys playing guitar, painting, and skateboarding.

Chris Campbell

Chris Campbell

Install Tech

Favorite Quote: “What you get from achieving your goals is not as important as what you become by achieving your goals.” – Zig Ziglar

Chris started out in carpentry, then auto body paint and repair. Chris has always enjoyed helping people as best he can. He is working on making himself the most well-rounded that he can to make a future for his family. When Chris is not working, he enjoys watching MMA Wrestling, going on long bike rides, and kayaking. Chris enjoys the outdoors, especially the beach.

Ridge Ambrose

Ridge Ambrose

Install Tech

Favorite Quote: “Who put this thing together? Me, that’s who! Who do I trust? Me!” – Al Pacino
Ridge was born and raised in Austin, TX by a single mother who taught him to treat everyone the same whether they are a janitor, manager, or CEO. His previous endeavors include plumbing and personal management. Ridge enjoys music and plays 11 different instruments. In his free time he writes and records all while managing several artists in the climb to fame.
Mark Crumley

Mark Crumley

Advertising Specialist

Favorite Quote: Hindsight is 20/20

Mark is a fourth-generation Texan with a proud family heritage. He enjoys hunting, fishing, and outdoor activities. Mark enjoys working for a company that treats you like a person/family, not just an employee!

Nancy Cantwell

Nancy Cantwell

New Customer Support Specialist

Favorite Quote: “There are 4 very important words in life: Love, Honesty, Truth, and Respect. Without these in your life, you have nothing.” – unknown

Nancy has 20 years in office management and customer service. She enjoys helping others and being a problem solver. Her main goal is to never hang up with a customer until they understand what our company stands for and that they are happy. customers are the most important part of any company. Outside of the office, Nancy enjoys spending time with her family, camping, driving backroads, watching the sunset, and country dancing.

Jessie

Jessie Reagan

Customer Success Representative

Favorite Quote: “We can not direct the wind, but we can adjust the sails.” – Dolly Parton
Jessie is 30 years young, married, and has 4 fur babies as well as several chickens (our golden girls). Jessie enjoys being outdoors and anything that has to do with water. Others say she is honest, patient, sweet, outgoing, and open. Jessie has over 10 years of experience in customer service and loves when her customer leaves with a smile. She is always there to help others and loves solving customer concerns.
Jacob Allen

Jacob Allen

Tower Tech/Certified Tower Climber

Favorite Quote: “Any society that will give up a little liberty to gain a little security will deserve neither and lose both!” – Benjamin Franklin
Jacob was born and raised in Texas. He has many skill sets form construction to septic and how to tower work with SOS Communications. Jacob enjoys hunting, fishing and swimming with friends when he is not at work.
Amy Ortiz

Amy Ortiz

Tech Support

Favorite Quote: “I see now that the circumstances of one’s birth is irrelevant, it is what you do with the gift of life that determines who you are” – Mewtwo

Amy has enjoyed art since the early age of 8 and likes the challenges of learning new artistic techniques. She spends most of her time roleplaying with my close friends and family. Amy enjoys cuddling up with a good book. Amy loves to help others and put a smile upon their faces. She is always excited to hear a new story about someone’s life and how they got through the challenges in life. Amy loves anything pastel or nature related. Her favorite era is the Medieval Times with a splash of Fantasy. Amy is always ready to take on a new challenge and to learn new things.